Cancellation / costs of returns                                                                                                                                  

Right of withdrawal                                                                                                                                                                                                                                                                                                                       

You have the right to withdraw from this contract, without providing justification, within fourteen days.                                       

Τhe cancellation period amounts to fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.                                                                                                                                                   

To exercise your right of withdrawal, you must inform us in a clear statement (e.g. a letter sent by post, fax or an e-mail) of your decision to withdraw from this contract. You can use the enclosed template withdrawal form, although this is not mandatory.                                                                                                                                                                                      

To observe the cancellation period, it is sufficient that you submit the notification about your exercising of the right of withdrawal before the cancellation period expires.                                                                                                                         

Consequences of a cancellation                                                                                                                                                              

If you withdraw from this contract, we are to pay back to you all payments that we have received from you, including the delivery costs (with the exception of the additional costs that result from you choosing another form of delivery than the cheapest, standard delivery we offered), immediately and at the latest within fourteen days from the day on which the notification about your withdrawal from this contract was received by us.                                                                              

To make this repayment, we use the same method of payment that you used when making the original transaction, unless we explicitly agree otherwise with you; in no case are you charged fees due to this payment. We can refuse the repayment until we have either received the returned goods back or until you provide evidence that you have sent back the goods, whichever is the  earliest.                                                                                                                                                                       

You are to send back to us or hand over the goods immediately and in all cases at the latest within fourteen days from the day on which you inform us of your withdrawal from this contract. The period is observed when you send the goods before the period of fourteen days expires.                                                                                         

Pharmacy Kaklamanou                                                                                                                                                 

Owner: Ifigenia Kaklamanou                                                                                                                                      

Alexander Papanastasiou 174                                                                                                                                    

54247 Thessaloniki                                                                                                                                                          

You bear the direct costs of sending back the goods. You must only compensate for any loss of value of the goods if this loss of value is attributable to unnecessary handling by you to inspect the characteristics, properties and functioning of the goods.                                                                                                                                                            

Exclusion of withdrawal                                                                                                              

The cancellation right does not exist with contracts                                                       

• for delivery of goods that are not ready-made and the manufacture of which is governed by individual choice or agreement with the consumer or which is clearly customised to suit consumers specifications                       
• for delivery of goods which may spoil quickly or whose date of expiry may pass quickly                  
•  for delivery of sealed goods that are not suitable for return due to health hygiene reasons where the seal was removed after delivery